Identity Manager : Provisioning Directory Installation Error

Products

• CA Identity Suite

Issue/Introduction

You had successfully installed Symantec Directory first as a required pre-requisite and now installing Provisioning Directory fails with:

(Aug 25, 2023 3:25:56 PM), Install, com.ca.etrust.install.adminrepository.product.ETAConfigureRepository, err, An error occurred and product installation failed.  Look at the log file /tmp/imps_directory_install.log for details.
(Aug 25, 2023 3:25:56 PM), Install, com.ca.etrust.install.adminrepository.product.ETAConfigureRepository, err, ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = -1; message="Failed to start DSA 'hostname-impd-main'")])
STACK_TRACE: 13
ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = -1; message="Failed to start DSA 'hostname-impd-main'")])
    at com.ca.etrust.install.adminrepository.product.ETAConfigureRepository.install(ETAConfigureRepository.java:147)
    at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
    at com.ibm.wizard.platform.linux.LinuxProductServiceImpl.installProductAction(LinuxProductServiceImpl.java:552)
    at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
    at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
    at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
    at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
    at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
    at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
    at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
    at java.lang.Thread.run(Thread.java:745)

The above is seen even after you made sure that you have pre-requisite of enhanced version of csh (i.e. tcsh) installed on the host as mentioned at:

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-manager/14-4/installing/installation-prerequisites/software-specifications/operating-system-requirements.html

 

Environment

Release : 14.4

Resolution

The problem could be related to your /etc/hosts file.

Please make sure you have both - FQDN and short name - of this host is defined in there.

If not, please modify the /etc/hosts file to add the missing information and after that the installation should proceed further to completion.