DX OI to CA SD integration : How to pass/configure additional fields to OI?

Products

• DX Operational Intelligence

Issue/Introduction

How to pass/configure the below additional highlighted fields to OI?

Environment

DX 21.x

Resolution

The capability is available from 23.1 . You can use ticket enrichment rule to pass the static values to the incident fields .

 

For more details please follow below technical document link.

 

Ticket Enrichment Rules