DX OI to CA SD integration : How to pass/configure additional fields to OI?
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DX OI to CA SD integration : How to pass/configure additional fields to OI?

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Article ID: 272535

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

How to pass/configure the below additional highlighted fields to OI?

Environment

DX 21.x

Resolution

The capability is available from 23.1 . You can use ticket enrichment rule to pass the static values to the incident fields .
 
For more details please follow below technical document link.