Agent Version appears as * in DSM Explorer

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

After installation of a CU patch, Agent Version appears as * in DSM Explorer.

 

Example :

j*145 has CU5 installed but displayed Agent Version is * instead 14.5.0.530

 

 

In Computer Properties in Agent tab, all components are in version 14.5.0.530 except "Asset Management Device Compliance Scanner" which is still in version 14.5.0.153 :

 

On the computer following command returns 14.5.0.153 :

 

ccnfcmda -cmd getparametervalue -ps itrm/agent/solutions/scap -pn version

 

Environment

Client Automation -  14.5 with a CU patch installed

Cause

If Agent Asset Management DCS Plugin is installed (Device Compliance Scanner), the plugin version remains in 14.5.0.153 in comstore file.

As there is a mix of version reported by Agent for the components, * is displayed in DSM Explorer.

 

Resolution

On a machine with problem execute these commands :

ccnfcmda -cmd getparametervalue -ps itrm/agent/solutions/scap -pn version
IF not errorlevel 1 (ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/scap -pn version -v 14.5.0.600)

caf register all

 

 

Replace 14.5.0.600 by version number of CU patch installed.

 

14.5.0.153 = 14.5
14.5.0.227 = 14.5 CU1
14.5.0.284 = 14.5 CU2
14.5.0.369 = 14.5 CU3
14.5.0.430 = 14.5 CU4

14.5.0.530 = 14.5 CU5

14.5.0.600 = 14.5 CU6

 

 

Here are some generic commands to find automatically the CU version number :

 

ccnfcmda -cmd getparametervalue -ps itrm/agent/solutions/generic -pn version > "%temp%\ver.txt"

SET /P DSM_VER= < "%temp%\ver.txt"

DEL "%temp%\ver.txt"

ccnfcmda -cmd getparametervalue -ps itrm/agent/solutions/scap -pn version
IF not errorlevel 1 (ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/scap -pn version -v %DSM_VER%)

caf register all

Additional Information

In CU source install files, these lines could be added in the PostInstallScript script.

 

Manager patch :

Edit file PostInstallScript.bat and add these 2 lines in bold :

 

ccnfcmda -cmd getparametervalue -ps itrm/agent/solutions/dts -pn version
IF not errorlevel 1 (ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/dts -pn version -v 14.5.0.600)

ccnfcmda -cmd getparametervalue -ps itrm/agent/solutions/scap -pn version
IF not errorlevel 1 (ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/scap -pn version -v 14.5.0.600)

 

 

 

Agent Patch :

Edit file postInstall_enc.bat and add these 2 lines in bold :

 

ccnfcmda -cmd getparametervalue -ps itrm/agent/solutions/dts -pn version
IF not errorlevel 1 (ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/dts -pn version -v 14.5.0.600)

ccnfcmda -cmd getparametervalue -ps itrm/agent/solutions/scap -pn version
IF not errorlevel 1 (ccnfcmda -cmd setparametervalue -ps itrm/agent/solutions/scap -pn version -v 14.5.0.600)