DLP Quick Uninstall guide for the Windows Agent

Products

• Data Loss Prevention
• Data Loss Prevention API Detection for Developer Apps Virtual Appliance
• Data Loss Prevention API Detection Virtual Appliance
• Data Loss Prevention Cloud Detection Service
• Data Loss Prevention Cloud Detection Service for ICAP
• Data Loss Prevention Cloud Detection Service for REST
• Data Loss Prevention Cloud Package
• Data Loss Prevention Cloud Prevent for Microsoft Office 365
• Data Loss Prevention Cloud Service for Discovery/Connector
• Data Loss Prevention Cloud Service for Email
• Data Loss Prevention Cloud Storage
• Data Loss Prevention Core Package
• Data Loss Prevention Data Access Governance
• Data Loss Prevention Discover Suite
• Data Loss Prevention Endpoint Discover
• Data Loss Prevention Endpoint Prevent
• Data Loss Prevention Endpoint Suite
• Data Loss Prevention Enforce
• Data Loss Prevention Enterprise Suite
• Data Loss Prevention for Mobile
• Data Loss Prevention for Office 365 Email and Gmail with Email Safeguard
• Data Loss Prevention Form Recognition
• Data Loss Prevention Network Discover
• Data Loss Prevention Network Email
• Data Loss Prevention Network Monitor
• Data Loss Prevention Network Monitor and Prevent for Email
• Data Loss Prevention Network Monitor and Prevent for Email and Web
• Data Loss Prevention Network Monitor and Prevent for Web
• Data Loss Prevention Network Prevent for Email
• Data Loss Prevention Network Prevent for Email Virtual Appliance
• Data Loss Prevention Network Prevent for Web Virtual Appliance
• Data Loss Prevention Network Protect
• Data Loss Prevention Network Web
• Data Loss Prevention Oracle Standard Edition 2
• Data Loss Prevention Plus Suite
• Data Loss Prevention Sensitive Image Recognition
• Data Loss Prevention Sensitive Image Recognition

Issue/Introduction

This is a Quick Uninstall guide for the Data Loss Prevention Endpoint Agent.

For the full "DLP Quick Upgrade Guides" please visit the following link: DLP Quick Upgrade Guides

Environment

Windows

Cause

Endpoint Agents are one of the core components for Data Loss Prevention.

Resolution

VERSION DISCLAIMER: Please note that the following instructions are version agnostic, and can generally be used on any currently supported version. As such, you will find several variables denoted such as "<DLPversion>" to indicate where a version number "should" be used. You will need to replace these variables with the appropriate version that you are attempting to use. Below are a few examples of such translations... <DLPversion>  = 15.8, 16.0, 16.0.1 or 16.0.2 <DLPfullversion>  = 16.0.10000.60631 <ORACLEversion>  = 193000 or 19.3.0.0 <JREversion> = jdk8u322-b06 or 8u322b06

 

Uninstall the current DLP Agent:
***using the original package the agent was installed with
1. Unzip the file on the workstations desktop.

2. Open the newly extracted dir:

3. Right click on the "AgentInstall-x64_<DLPversion>.msi" and select "Uninstall":

4. When prompted with "Are you sure you want to uninstall this product?" Select "Yes":

5. The uninstall will begin.

6. The screen will disappear indicating the uninstall process is complete, you can confirm this by opening "services.msc" from the command line.

     ** confirm the EDPA service is no longer present in the services list

Now install the updated version of DLP Agent that you wish to use:
     DLP Endpoint Agent Quick Install Guide