Gel scripts using XOG fails with connection timed out and a failed to send a SOAP generated message
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Gel scripts using XOG fails with connection timed out and a failed to send a SOAP generated message

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Article ID: 272490

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

Gel scripts where a XOG connection is required fails after a while with the following message:

Failed to send a SOAP message generated to 'https://clarity_url/niku/xog'.Connection timed out (Connection timed out)

 

BG-CA.logs

ERROR 2023-08-25 11:52:41,558 [Custom script execution pool-97-thread-11] utilities.BpmErrors (clarity:admin:...) BpmErrors::getExceptionTrace(String arg) => 
org.apache.commons.jelly.JellyTagException: null:63:57: <soap:invoke> Failed to send a SOAP message generated to 'https://clarity_url/niku/xog '.Connection timed out (Connection timed out)..

Root cause
java.net.ConnectException: Connection timed out (Connection timed out)

Environment

Release : 16.1.3

Cause

Configuration issue in CSA when LB url is used for http and https entry points.

Resolution

Port detail added to application HTTP Entry URL, i.e. changed from http://clarity_url to http://clarity_url:8080

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