Updated the version of Apache Tomcat on the Service Desk servers to resolve some security vulnerabilities in order to prepare for production. Once the upgrade was completed the app seems to be working as it should, however, anything that we have that would use the REST/Web Services to open tickets has stopped working, and we now get a 404 error from the POST calls to open tickets.
Release : 17.3
CA Service Desk Manager
Internal configuration needs to be redone as part of Tomcat update
See also KB Article 19999 for additional information on 404 errors with REST