CA Service Desk Manager Tomcat version higher than 9.0.71 supportability

Products

• CA Service Desk Manager

Issue/Introduction

Does Broadcom support Tomcat version higher than 9.0.71(for example 9.0.75) for Service Desk Manager RU22 and higher?

 

Environment

Service Desk Manager 17.3 RU22 or higher

Resolution

Per Supportability Matrix, upgrading to the latest Tomcat release higher than 9.0.71 is acceptable as long as there is an adherence to the qualification that is outlined in the documentation. Please review the Note section of the Supportability Matrix linked below(see Additional Information section below).

Additional Information

Supportability Matrix

Note:

CA Service Management

 supports service packs and point releases not necessarily noted on this matrix as long as the problem reported is reproducible with versions that are listed on the support matrix. CA Technologies reserves the right to refuse support of new point releases should the reported problem require a major redesign to function properly. If the resolution to a problem is determined to be outside the realm of CA Support responsibilities, they may ask that you escalate your request for certification to your local account team.