Crash of cfCafDialog.exe after CU6 installation
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Crash of cfCafDialog.exe after CU6 installation

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Article ID: 272442

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Updated On:

Products

CA Client Automation - IT Client Manager

Issue/Introduction

After installation of CU6 patch, cfCafDialog.exe is crashing which following details when it tries to display a popup for a reboot or logoff :
 
 
cfCafDialog.exe caused an EXCEPTION_ACCESS_VIOLATION in module cfUtilities.dll at 0023:757AF460, CFStringW::operator=()+0016 byte(s)

Registers:
EAX=00000000  EBX=757AEDC0  ECX=00B3F860  EDX=00000000  ESI=00B3F860 
EDI=00000002  EBP=00B3F7E0  ESP=00B3F7D8  EIP=757AF460  FLG=00010286 
CS =0023      DS =002B      SS =002B 
ES =002B      FS =0053      GS =002B

Call Stack:
0023:757AF460 (0x00000000 0x142FAAF6 0x757AE1A0 0x00B3F860) cfUtilities.dll, CFStringW::operator=()+0016 byte(s)
0023:003613C4 (0x00B3F860 0x02BF9460 0x02BF98D0 0x142FAAB2) cfCafDialog.exe
0023:00361802 (0x00B3F860 0x142FAA92 0x02BFD4B0 0x00B3F8C4) cfCafDialog.exe
0023:00361B9C (0x142FAA32 0x00000110 0x0004034E 0x00000001) cfCafDialog.exe
0023:00361F99 (0x0004034E 0x00000110 0x00030372 0x00000000) cfCafDialog.exe
0023:7739110B (0x00361BE0 0x0004034E 0x00000110 0x00030372) USER32.dll, AddClipboardFormatListener()+0075 byte(s)
0023:773848CE (0x0004034E 0x00000110 0x00030372 0x00000000) USER32.dll, EnumChildWindows()+3294 byte(s)
0023:77383FC0 (0x0176F740 0x00000000 0x00000110 0x00030372) USER32.dll, EnumChildWindows()+0976 byte(s)
0023:77383DE5 (0x0004034E 0x00000110 0x00030372 0x00000000) USER32.dll, EnumChildWindows()+0501 byte(s)
0023:7739110B (0x77383DC0 0x0004034E 0x00000110 0x00030372) USER32.dll, AddClipboardFormatListener()+0075 byte(s)
 
Last lines in TRC_CF_CFCAFDIALOG_0.log are :
 
180823-08:57:59.5825920L|008904|000020b8|cfCafDialo|cfUtilities     |cfUtilities         |000000|INFO   | CFUtilities_GetResourceFileName: filename: caf locale: enu
180823-08:57:59.5827991L|008904|000020b8|cfCafDialo|cfUtilities     |cfUtilities         |000000|INFO   | CFUtilities_SearchForDSMFile: filename: caf locale: enu
180823-08:57:59.5828346L|008904|000020b8|cfCafDialo|cfUtilities     |cfUtilities         |000000|DETAIL | CFUtilities_SearchForDSMFile: trying: caf.enu
180823-08:57:59.5828797L|008904|000020b8|cfCafDialo|cfUtilities     |cfUtilities         |000000|INFO   | CFUtilities_SearchForDSMFile: found: C:\Program Files (x86)\CA\DSM\bin\caf.enu
180823-08:57:59.5829024L|008904|000020b8|cfCafDialo|cfUtilities     |cfUtilities         |000000|INFO   | CFStringStore::InitStoreEx: section: cfCafDialog locale: enu string file: C:\Program Files (x86)\CA\DSM\bin\caf.enu
180823-08:57:59.7920786L|008904|000020b8|cfCafDialo|                |                    |000000|ERROR  | #################### HW Exception occurred [PID:8904] ####################

Environment

Client Automation 14.5 CU6

Resolution

Open a case at CA Broadcom technical support and request the fix T533372

This fix delivers the files sd_jexec.exe and cfcafDialog.exe

23/08/2023  10:40     93 176  cfCafDialog.exe
23/08/2023  10:52   802 296 sd_jexec.exe

These files could also be copied on installation source of CU6 patch.