no data from specific port on ADA Consle
search cancel

no data from specific port on ADA Consle

book

Article ID: 272439

calendar_today

Updated On:

Products

CA Application Delivery Analysis (NetQoS / ADA)

Issue/Introduction

SA collector service is restarting every 5 minutes.  The logs show the following:

08:56:07 Severity 1 - SACollector starting up
08:56:07 Severity 2 - Precision timer frequency is 1,402,617,248 ticks per second
08:56:52 Severity 2 - b_test failure at saPacketCapture.cpp 3172 -  - 122 The data area passed to a system call is too small.

Wireshark was installed earlier and uninstalling wireshark does not resolve the issue.

imagepath key in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NPF has been changed by Wireshark.  

Environment

Release : 11.1

Cause

Wireshark was installed earlier and it corrupted registry. Even uninstalling wireshark did not revert the setting. 

Resolution

The imagepath key in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NPF was changed by Wireshark.  

The value for this key on working servers is: 

\??\C:\Windows\SysWOW64\drivers\nqpktcap41.sys

Setting this value on the non-working server resolves the issue.