Identity Manager14.4 Password Policies display default IDM instead of SM-integrated password policies from Redirect URL to Redirect Task

Products

• CA Identity Suite

Issue/Introduction

Intermittently, and only occasionally, the Password Policies in the IDM User console list only the default IDM password policy and does not display the password policies integrated with SiteMinder.

The temporary fix for this we have been doing is restarting the IDM servers and then the password polies display as expected, showing all the IM-SM password policies What could be causing this and is it a known bug?

We are on a non-vApp environment on IAM 14.4 CP2. 

 

Environment

Release : 14.4

Cause

We suspect that there is an intermittent network/connectivity loss between IM and SM. Without being to read from the SM policy server, IDM displays its default password policy.

Restarting IM reestablishes the SM connection

Resolution

At the next occurrence try to get a copy of the IM application server log to see if there are any signs of connection problems, particularly with the SM tunnel connection.