APM UMA - ERROR com.ca.apm.broadcom.events.OIDataPublisher.send - Exception seen when ingesting the events data I/O error on POST request for https://<your-apm-cloudproxy-server>/jarvis/v2/ingestion

Products

• CA Application Performance Management SaaS
• DX Application Performance Management

Issue/Introduction

We are using APM SaaS and CloudProxy for Agents connectivity

After deploying UMA we can see the below clusterInfo.log

21-08-2023 12:32:06 [EventDataReporterQueueProcessor] ERROR com.ca.apm.broadcom.events.OIDataPublisher.send - Exception seen when ingesting the events data I/O error on POST request for https://example.com:443/jarvis/v2/ingestion: example.com:443 failed to respond; nested exception is org.apache.http.NoHttpResponseException:

21-08-2023 12:32:15 [scheduling-1] INFO  com.ca.apm.broadcom.controllers.discovery.ClusterInfoController.refreshClusterInfo -  Total Nodes : 29 Total Pods (Whitelist) : 49 Total Pods (Blacklist) : 856 Total threads = 97 Total Running Threads 13

21-08-2023 12:32:16 [EventDataReporterQueueProcessor] ERROR com.ca.apm.broadcom.events.OIDataPublisher.send - Exception seen when ingesting the events data 404 Not Found: "Not Found"

Environment

Release : SAAS

Cause

APM cloud proxy does not support the jarvis api ingestion.

Enhancement # US909399  has been created for this current limitation

Resolution

None.

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-apm-agents/SaaS/Universal-Monitoring-Agent/universal-monitoring-agent-troubleshooting.html