Logon error: Access denied in AWI GUI

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

Logging in to AWI the following error is displayed:

Logon error: Access denied

In the PWP log it looks like the logon is initially successful, but is followed by a logout:

20230821/115444.623 - 49     U00003406 Mandanten-Verbindung 'CP002#00000002' von '192.0.10.25' hat sich am Server angemeldet.
20230821/115444.752 - 50     U00003459 Dialog '0010,TEST_USER,' hat sich angemeldet (Mandanten-Verbindung='*CP002#00000002').
20230821/115448.390 - 50     U00003407 Mandanten-Verbindung '*CP002#00000002' von '192.0.10.25:58996' hat sich vom Server abgemeldet.

Login also is successful in JCP log:

20230821/115448.014 - 50     U00045098 Methode 'GET', URL: 'http://server.domain.com:8088/ae/api/v1/10/system/features', received from IP: '192.0.10.25'
20230821/115448.261 - 50     U00045105 Anmeldung von 'TEST_USER/DEP' ('149478056') erfolgreich, Mandant: '10' (Verbindung='*CP003#00000002').
20230821/115448.267 - 50     U00045099 Der Server antwortete mit folgendem Status: '200'

The tomcat stdout logs shows:

cn1
DEBUG: DYNAMIC WIRE: [osgi.compendium [45](R 45.0)] osgi.wiring.package; (osgi.wiring.package=*) -> [com.uc4.ecc-framework-core [28](R 28.0)]
ERROR: Unable to extract embedded JAR file.
ERROR: Unable to extract embedded JAR file.
cn2
DEBUG: DYNAMIC WIRE: [osgi.compendium [45](R 45.0)] osgi.wiring.package; (osgi.wiring.package=*) -> [com.uc4.ecc-framework-core [28](R 28.0)]
ERROR: Unable to extract embedded JAR file.

The AWI log ends before the logout and do not contain entries after 11:54:44,659

Environment

Release : 21.0.7

Cause

The disk on the server where Tomcat is installed is full.

Although AWI starts it cannot extract some jar files needed to be fully operational.

Resolution

Clean up the hard drive on the server where Tomcat is installed.