Errors With CSV Import and Export - Custom Objects

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

While importing data from CSV we are getting below error:

IMP-1019: Error processing file. The files has incorrect header rows.

Environment

Release : 16.0.1

Resolution

Ensure the following are true

1. Modern > Profile > Settings > General tab > set CSV Export Format to 'Export/Import'
2. In the CSV file, the column is valid and exists

 

Ex:
"ID","Name"  <---this was missing
"code","name"
"1","Aa"
"2","Bb"
"3","Cc"