Unable to install EEM 12.1

Products

• CA Workload Automation AE

Issue/Introduction

Multiple failure attempts.
RMT is assisting with the installation.
Please see attached for the Logs.
from the EEM installation logs:

Done.
  DXserver has installed successfully

24 Aug 2023 19:04:12 INFO  FilePermission - 
24 Aug 2023 19:04:12 INFO  DXServer - Starting dxserver services
24 Aug 2023 19:04:12 INFO  DXServer - ----------------------------------------------------
24 Aug 2023 19:04:14 INFO  DXServer - itechpoz starting
..
itechpoz failed to start
Starting all dxservers

24 Aug 2023 19:04:14 INFO  DXServer - Command [dxmodify -a -c -H ldap://<HOSTNAMEME>:509 -f "/tmp/975769.tmp/setup/cadir/itechpoz.ldif"] exit code [1]
24 Aug 2023 19:04:14 ERROR DXServer - Command [dxmodify -a -c -H ldap:/<HOSTNAMEME>::509 -f "/tmp/975769.tmp/setup/cadir/itechpoz.ldif"] failed with error code [1]
24 Aug 2023 19:04:14 FATAL ConfigureCADirectoryAction - CA Directory configuration failed

 

Environment

EEM 12.x

Resolution

Next steps:
1) Increase the /tmp directory space to 6 gigs
2) Increase the /opt directory space to at least 100 gigs and the mount point allows a sticky bit
3) Remove any Autosys startup scripts from the /etc/init.d folder
4) Remove the /etc/*.CA files
5) Remove the /opt/CA directory structure.
6) Remove the dsa user and autosys user from the passwd file
7) Reboot the server
8) mount the 12.1 ISO
9) Make sure the short hostname and FQDN properly resolve to the IP address of the machine.
(In this case, the /etc/hosts file had to be updated)