Issue with user access

Products

• Clarity PPM SaaS

Issue/Introduction

One of our users has two accounts in Clarity with different organizational emails. When activating the account, we were only able to locate one of these two accounts. If we try to create a new account with the other email address, then the application says that it 'already exists in the system'. However we are unable to locate that account anywhere within Clarity.

In looking in Okta - we can see both accounts were active.

Environment

Release : 16.1.2

Resolution

One of the following fields could be masked. Trying searching in the DB directly or by using wildcards at the beginning and end of the search string.

• First Name
• Last Name
• Username
• Email Address