Spectrum 22.2.5 onwards - OC Client Details - Session Data and Memory empty

Products

• DX NetOps
• CA Spectrum

Issue/Introduction

Since upgrading from 21.2.12 to 22.2.10, the OC Client Details - Session Data and Memory are empty.

In Spectrum 22.2.4 and below:

In Spectrum 22.2.5 and above:

Environment

Release : 22.2

Cause

As a result of some code changes done in 22.2.5, this is impacted. Actually, this code call is moved under the if() debug check and it logs the session and memory data only when we enable the Client Update Poller to debug on the Client Console otherwise it does not.

Resolution

This problem was fixed in Spectrum 23.3.1:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/23-3/release-information/issues-resolved.html#concept.dita_188e7983f62d76af958724885263d22e54228d46_2331 

 

WORKAROUND:
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Spectrum 22.2.5 onwards you will get the Session Data and Memory when you enable the Client Update Poller to debug on the Client Console. Please follow the steps and validate:

  1. Launch a OneClick Client Console or OneClick WebApp Console.

  2. Launch Client Details on the Administration page and see the session and memory data are blank.

  3. On OneClick Client Console (or OneClick WebApp Console) go to Help-->Debug Console --> Debug Control --> enable Client Update Poller debug and click on Max and Apply.

     
     

  4. Now refresh the Client Details page and you will see the session and memory data populated for this client row.