I plan to upgrade the SOI Helpdesk connector from V1.2.1 to V1.2.2. Can you please let me know if I need to uninstall V1.2.1 first and then do a fresh install of V1.2.2? Or if could just do the upgrade on top of V1.2.1?
Release : 4.2
There's no upgrade for the NIM Helpdesk, you would need to uninstall and install the new one.
Make sure you backup the \soi\tomcat\lib\resources\helpdesk.properties for reference