Effective October 1, 2023, the "PAC File Mode" traffic redirection feature in Symantec Endpoint Protection (SEP) and Symantec Endpoint Security (SES) will transition to end-of-life (EOL) status.
The PAC File Mode integration allows SEP and SES to act as limited traffic redirector agents for Cloud SWG. This technology has been replaced by our more capable Tunnel Mode technology which is available in the "Web and Cloud Access Protection" policy of SEP and SES. We strongly recommend that you begin the process of migrating PAC File mode users to Tunnel Mode to avoid loss of log data.
Effective October 1, 2023:
About Tunnel Mode
Customers who use the PAC File redirection method should plan to switch to Web and Cloud Access Protection Tunnel Mode before October 1, 2023. The recommended minimum versions are 14.3 RU5 or above for Windows, and 14.3 RU6 or above for macOS.
Tunnel Mode provides better reliability, security, and value:
About PAC File Mode
The security of your organization is our highest priority, which is why it is important that you adopt our most current redirector technology which provides robust protection against emerging threats and environmental changes.
If you have any questions about how to adopt Web and Cloud Access Tunnel Mode, contact technical support by visiting: https://support.broadcom.com/security
For service status and maintenance updates visit and subscribe to Broadcom Service Status: https://status.broadcom.com