ALTIRIS: Basic Inventory and Configuration Requests Failures

Products

• Client Management Suite
• IT Management Suite

Issue/Introduction

We see the following error in the agent log files:

Operation 'Direct: Post' failed. 
Protocol: HTTPS 
Host: SERVERNAME.DOMAINNAME.COM:443 
Path: /altiris/NS/Agent/PostEvent.asp 
Connection Id: xxxx.xxxx 
Communication profile Id: {Confidential} 
Throttling: 0 0 0 
Error type: Network error 
Error code: An existing connection was forcibly closed by the remote host (10054) 
Error note: SocketIOStrategySyncSelect::Send error 
Server HTTPS connection info: 
   Server certificate: Confidential 
      Serial number:  Confidential
      Thumbprint: 
   Cryptographic protocol: TLS 1.2 
   Cipher suite: TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384 
   Cipher algorithm: AES 
   Cipher key length: 256 
   Hash algorithm:  
   Hash length: 0 
   Key exchange algorithm: ECDH 
   Key length: 384

Environment

Release: 8.7

Cause

Issues with the Tunnel interface MTU caused fragmentation in packets

Resolution

Fixed issues in the Tunnel interface MTU