Error message when exporting DashBoard

Products

• Clarity PPM SaaS
• Clarity PPM On Premise
• Clarity FedRAMP

Issue/Introduction

Error found while exporting Dashboards using the screenshot export menu

Steps to replicate:

1. Create a new dashboard in JRS 8.1.1 directly (or Run an existing working dashboard which was working 7.8 and upgraded to 8.1.1)
2. Enable the export button for the new Dashboard
3. Navigate to Export Dashboard button > Screenshot menu > Choose any option apart from PNG, example: PDF, DOCX

Expected behavior :Dashboard export to be successful

Actual behavior: The webpage at http(s)://IP_ADDRESS/reportservice/rest_v2/dashboardExecutions/04998b1e-113c-4e8d-bd28-13cedff811a3/outputResource might be temporarily down or it may have moved permanently to a new web address.

 

Environment

Release : 16.1.2

Cause

DE77376

Resolution

Fixed in

• Jaspersoft 9.x 
• Post upgrade to 9.x apply the resolution mentioned in KB 

Workaround:
Use the Export Dashboard button > Detailed > Options (PDF..etc)