Add or delete priority, urgency, or impact values in CA Service Desk Manager (CA SDM)

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Is it possible to add or delete/disable priority, urgency, or impact values to CA Service Desk Manager (CA SDM)?

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License and higher
Component:  SDM Web Interface

Resolution

It is currently not supported to add or remove priority values within CA Service Desk Manager (CA SDM) as it would cause problems with the priority calculation functionality.  As a result, there is no button for "Create New" on the priority list form.