IT Management Install Fails With Error: Could not obtain exclusive lock on database 'model'
Article ID: 272223
Updated On: 04-10-2025
Products
IT Management Suite
Issue/Introduction
IT Management install fails and the Symantec Installation Manager displays the following errors:
"A critical error occurred:
"System.Reflection.TargetInvocationException: Exception has been thrown by the target of invocation. ---> System.Data.SqlClient.SqlException: Could not obtain exclusive lock on database 'model'. Retry the operation later.
"CREATE DATABASE failed. Some file names listed could not be created. Check related errors.
"Configuration failed while attempting: Configuring database..."
Environment
ITMS 8.x
Cause
A monitoring agent on the SQL server had a lock on the ‘model’ database, which caused a conflict with the installation process.
Resolution
Disabled the monitoring agent and this removed the lock and allowed a successful installation.
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