IT Management Install Fails Error Could not obtain exclusive lock on database 'model'
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IT Management Install Fails Error Could not obtain exclusive lock on database 'model'

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Article ID: 272223

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Updated On:

Products

IT Management Suite

Issue/Introduction

IT Management install fails and the Symantec Installation Manager displays the following errors:

"A critical error occurred:

"System.Reflection.TargetInvocationException: Exception has been thrown by the target of invocation. ---> System.Data.SqlClient.SqlException: Could not obtain exclusive lock on database 'model'. Retry the operation later.

"CREATE DATABASE failed. Some file names listed could not be created. Check related errors.

"Configuration failed while attempting: Configuring database..."

 

Environment

Release: 8.x

Cause

A monitoring agent on the SQL server had a lock on the ‘model’ database, which caused a conflict with the installation process. 

Resolution

The customer disabled the monitoring agent, which removed the lock and allowed a successful installation.