Unable to process request - Server or Network error when opening a Project

Products

• Clarity PPM SaaS

Issue/Introduction

We are getting this error opening a project [en - Unable to process request - Server or Network error].

 

Environment

Release : 16.1.2

Resolution

This is a generic error and could be a number of reasons why network error pops up. Check the .har file and correspond to the app-access log. Found a special character impacting the project, it has been corrected and the project is opening now