Unable to login Clarity Mobile Application

Products

• Clarity PPM On Premise

Issue/Introduction

Login is not happening when trying to access MDM (Mobile device management) with LDAP credentials & without LDAP credentials.

Environment

Release : 16.1.1

Cause

If Clarity is not exposed over internet, public internet users will not be able to access Clarity via browser or mobile app.

Resolution

• Enable clarity over public internet
• Connect mobile device over vpn which can access the intranet url