Symantec Protection Engine daemon is not starting after installation on Linux Machine
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Symantec Protection Engine daemon is not starting after installation on Linux Machine

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Article ID: 272173

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Updated On:

Products

Protection Engine for Cloud Services Protection Engine for NAS

Issue/Introduction

Symantec Protection Engine (SPE) daemon (symcscan) is not getting started after installation of SPE on the Linux machine. 

In SymantecProtectionEngineAbortLog.txt file shows the following error 

2023/08/04-11:51:11 300 XML files did not validate : Error Validating configuration.xml. Element '/configuration/Resources/System/JavaLocation/@value' value: '/opt/binaries/jdk1.8.0_191/jre/bin/java/java' is not a valid value of the local atomic type. Error Message: Configured java does not exist. Please configure the supported version of 64 bit java(1.8 family update 232 or later version in the same series).

Environment

Symantec Protection Engine 8.2 and Higher

Linux Operating System

Cause

Java location path is incorrect in the configuration.xml file.

Resolution

1. Navigate to /opt/SYMCScan/bin directory.
2. Add the Java path by using the following command and start the SPE service.


- ./xmlmodifier -s //Resources/System/JavaLocation/@value /<Java file path> configuration.xml

Ex. ./xmlmodifier -s //Resources/System/JavaLocation/@value /opt/jdk1.8.0_301/bin/java configuration.xml

3. Start the SYMCscan service.

/etc/init.d/symcscan start