Unexpected server error post upgrade to 14.3 RU7 index2.dax.sig FileNotFoundException (locked by other process)
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Unexpected server error post upgrade to 14.3 RU7 index2.dax.sig FileNotFoundException (locked by other process)

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Article ID: 272109

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Post upgrade of Symantec Endpoint Protection Manager (SEPM) you notice intermittent unexpected  server errors :

Event type:
Event description:
Error message:
Error code:
Stack trace:
Site:
Server:
Date:
Severity:

Cause

When SEPM Tomcat tries to write some files, they can be locked by Apache.

Resolution

There is no side effect of this error as such as apache will already send the existing index2.dax.sig and package will be signed successfully in the next iteration.

The issue has been fixed in  (14.3 RU9). For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.