Unexpected server error post upgrade to 14.3 RU7 index2.dax.sig FileNotFoundException (locked by other process)

Products

• Endpoint Protection

Issue/Introduction

Post upgrade of Symantec Endpoint Protection Manager (SEPM) you notice intermittent unexpected  server errors :

Event type:	An unexpected exception has occurred
Event description:	Unexpected server error.
Error message:	Unexpected server error.
Error code:	Unexpected server error.
Stack trace:	java.io.FileNotFoundException: :\Symantec Endpoint Protection Manager\data\outbox\agent\XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX\index2.dax.sig (The process cannot access the file because it is being used by another process) at java.base/java.io.FileOutputStream.open0(Native Method) at java.base/java.io.FileOutputStream.open(FileOutputStream.java:298) at java.base/java.io.FileOutputStream.<init>(FileOutputStream.java:237) at java.base/java.io.FileOutputStream.<init>(FileOutputStream.java:126) at com.sygate.scm.server.task.PackageTask$CachedCertUtil.signData(PackageTask.java:7371) at com.sygate.scm.server.task.PackageTask$CachedCertUtil.signData(PackageTask.java:7355) at com.sygate.scm.server.task.PackageTask.publishPackage(PackageTask.java:5927) at com.sygate.scm.server.task.PackageTask$ProfileExecutor.run(PackageTask.java:6418) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at java.base/java.lang.Thread.run(Thread.java:829) com.sygate.scm.server.util.ServerException: Unexpected server error. at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:537) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:501) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:497) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:493) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:483) at com.sygate.scm.server.task.PackageTask$CachedCertUtil.signData(PackageTask.java:7385) at com.sygate.scm.server.task.PackageTask$CachedCertUtil.signData(PackageTask.java:7355) at com.sygate.scm.server.task.PackageTask.publishPackage(PackageTask.java:5927) at com.sygate.scm.server.task.PackageTask$ProfileExecutor.run(PackageTask.java:6418) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.conc
Site:	-
Server:	-
Date:	08/17/2023 21:37:56
Severity:	Error

Cause

When SEPM Tomcat tries to write some files, they can be locked by Apache.

Resolution

There is no side effect of this error as such as apache will already send the existing index2.dax.sig and package will be signed successfully in the next iteration.

It is planned to be fixed in the next release of SEPM (14.3 RU9).