Post upgrade of Symantec Endpoint Protection Manager (SEPM) you notice intermittent unexpected server errors :
Event type: | An unexpected exception has occurred |
Event description: | Unexpected server error. |
Error message: | Unexpected server error. |
Error code: | Unexpected server error. |
Stack trace: | java.io.FileNotFoundException: :\Symantec Endpoint Protection Manager\data\outbox\agent\XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX\index2.dax.sig (The process cannot access the file because it is being used by another process) at java.base/java.io.FileOutputStream.open0(Native Method) at java.base/java.io.FileOutputStream.open(FileOutputStream.java:298) at java.base/java.io.FileOutputStream.<init>(FileOutputStream.java:237) at java.base/java.io.FileOutputStream.<init>(FileOutputStream.java:126) at com.sygate.scm.server.task.PackageTask$CachedCertUtil.signData(PackageTask.java:7371) at com.sygate.scm.server.task.PackageTask$CachedCertUtil.signData(PackageTask.java:7355) at com.sygate.scm.server.task.PackageTask.publishPackage(PackageTask.java:5927) at com.sygate.scm.server.task.PackageTask$ProfileExecutor.run(PackageTask.java:6418) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:628) at java.base/java.lang.Thread.run(Thread.java:829) com.sygate.scm.server.util.ServerException: Unexpected server error. at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:537) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:501) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:497) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:493) at com.sygate.scm.server.util.ServerLogger.log(ServerLogger.java:483) at com.sygate.scm.server.task.PackageTask$CachedCertUtil.signData(PackageTask.java:7385) at com.sygate.scm.server.task.PackageTask$CachedCertUtil.signData(PackageTask.java:7355) at com.sygate.scm.server.task.PackageTask.publishPackage(PackageTask.java:5927) at com.sygate.scm.server.task.PackageTask$ProfileExecutor.run(PackageTask.java:6418) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1128) at java.base/java.util.conc |
Site: | - |
Server: | - |
Date: | 08/17/2023 21:37:56 |
Severity: | Error |
When SEPM Tomcat tries to write some files, they can be locked by Apache.
There is no side effect of this error as such as apache will already send the existing index2.dax.sig and package will be signed successfully in the next iteration.
The issue has been fixed in (14.3 RU9). For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec Endpoint Protection.