DX ASM to APM integration - APM Alerts based on Webdriver metrics moves from "Unknown status" intermittently
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DX ASM to APM integration - APM Alerts based on Webdriver metrics moves from "Unknown status" intermittently

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Article ID: 272085

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Updated On:

Products

CA Application Performance Management SaaS

Issue/Introduction

 
 

Environment

DX SAAS ASM, APM, OI

Cause

The min "Delay Frequency" checks in ASM for webdriver is 5 minutes:
 

Monitor type

Least check period duration in ASM dashboard

Website Monitoring (HTTP/HTTPs)

1 minute

DNS (DNS, DOMAIN)

1 minute

Advanced (Script, FullPage)

5 minutes

Real Browse Monitors (Firefox, webdriver)

5 minutes

Other services (SMTP, FTP, PINg etc…)

1 minute

 
 
the above unexpected condition can occur when the APM Alert(s) is configured with a resolution that is lower than 6 minutes, for example default 15 seconds.

Resolution

Update the APM Alert(s) with resolution to 6 minutes 

Additional Information

How to Integrate DX App Synthetic Monitor with DX Operational Intelligence

https://www.youtube.com/watch?v=wtMam4oBuYY&list=PLynEdQRJawmyo3BPtHwktb5G2InPa7gMF&index=3