After upgrade to CP2 magagment console does not work (user console works)

Products

• CA Identity Suite
• CA Identity Manager

Issue/Introduction

After upgrading to 14.4 CP2 on IMS, the user console works.

The management console does not work: it shows an internal server error.

Errors from the server.log:

11:44:28,012 ERROR [org.apache.struts2.dispatcher.Dispatcher] Dispatcher initialization failed
com.opensymphony.xwork2.config.ConfigurationException: Unable to load configuration.
    at com.opensymphony.xwork2.config.ConfigurationManager.getConfiguration(ConfigurationManager.java:69) ~[struts2-core-2.5.22.jar:2.5.22]
    at org.apache.struts2.dispatcher.Dispatcher.getContainer(Dispatcher.java:959) ~[struts2-core-2.5.22.jar:2.5.22]
    at org.apache.struts2.dispatcher.Dispatcher.init_PreloadConfiguration(Dispatcher.java:463) ~[struts2-core-2.5.22.jar:2.5.22]
    at org.apache.struts2.dispatcher.Dispatcher.init(Dispatcher.java:496) ~[struts2-core-2.5.22.jar:2.5.22]
    at org.apache.struts2.dispatcher.InitOperations.initDispatcher(InitOperations.java:73) ~[struts2-core-2.5.22.jar:2.5.22]
    at org.apache.struts2.dispatcher.filter.StrutsPrepareAndExecuteFilter.init(StrutsPrepareAndExecuteFilter.java:61) ~[struts2-core-2.5.22.jar:2.5.22]
    at io.undertow.servlet.core.LifecyleInterceptorInvocation.proceed(LifecyleInterceptorInvocation.java:111) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at org.wildfly.extension.undertow.security.RunAsLifecycleInterceptor.init(RunAsLifecycleInterceptor.java:84) ~[?:?]
    at io.undertow.servlet.core.LifecyleInterceptorInvocation.proceed(LifecyleInterceptorInvocation.java:97) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.core.ManagedFilter.createFilter(ManagedFilter.java:80) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.core.ManagedFilter.forceInit(ManagedFilter.java:125) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.handlers.ServletChain.forceInit(ServletChain.java:126) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.handlers.ServletChain$1.handleRequest(ServletChain.java:63) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78) ~[?:?]
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) ~[undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:132) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) ~[undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46) ~[undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60) ~[undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.security.handlers.NotificationReceiverHandler.handleRequest(NotificationReceiverHandler.java:50) ~[undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43) ~[undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) ~[undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61) ~[?:?]
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) ~[undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at org.wildfly.extension.undertow.deployment.GlobalRequestControllerHandler.handleRequest(GlobalRequestControllerHandler.java:68) ~[?:?]
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43) ~[undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:292) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:81) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:138) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:135) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43) ~[undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105) ~[?:?]
    at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1502) ~[?:?]
    at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1502) ~[?:?]
    at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1502) ~[?:?]
    at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1502) ~[?:?]
    at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272) [undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.servlet.handlers.ServletInitialHandler.handleRequest(ServletInitialHandler.java:197) [undertow-servlet-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.server.handlers.HttpContinueReadHandler.handleRequest(HttpContinueReadHandler.java:65) [undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.server.handlers.PathHandler.handleRequest(PathHandler.java:94) [undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at org.wildfly.extension.undertow.Host$OptionsHandler.handleRequest(Host.java:386) [wildfly-undertow-15.0.1.Final.jar!/:15.0.1.Final]
    at io.undertow.server.handlers.HttpContinueReadHandler.handleRequest(HttpContinueReadHandler.java:65) [undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at org.wildfly.extension.undertow.Host$AcmeResourceHandler.handleRequest(Host.java:405) [wildfly-undertow-15.0.1.Final.jar!/:15.0.1.Final]
    at io.undertow.server.Connectors.executeRootHandler(Connectors.java:360) [undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:830) [undertow-core-2.0.15.Final.jar!/:2.0.15.Final]
    at org.jboss.threads.ContextClassLoaderSavingRunnable.run(ContextClassLoaderSavingRunnable.java:35) [jboss-threads-2.3.2.Final.jar!/:2.3.2.Final]
    at org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1985) [jboss-threads-2.3.2.Final.jar!/:2.3.2.Final]
    at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.doRunTask(EnhancedQueueExecutor.java:1487) [jboss-threads-2.3.2.Final.jar!/:2.3.2.Final]
    at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1349) [jboss-threads-2.3.2.Final.jar!/:2.3.2.Final]
    at java.lang.Thread.run(Thread.java:750) [?:1.8.0_345]
Caused by: com.opensymphony.xwork2.config.ConfigurationException: Unable to load bean: type: class:com.opensymphony.xwork2.ObjectFactory
    at com.opensymphony.xwork2.config.providers.XmlConfigurationProvider.register(XmlConfigurationProvider.java:274) ~[struts2-core-2.5.22.jar:2.5.22]
    at org.apache.struts2.config.StrutsXmlConfigurationProvider.register(StrutsXmlConfigurationProvider.java:98) ~[struts2-core-2.5.22.jar:2.5.22]
    at com.opensymphony.xwork2.config.impl.DefaultConfiguration.reloadContainer(DefaultConfiguration.java:167) ~[struts2-core-2.5.22.jar:2.5.22]
    at com.opensymphony.xwork2.config.ConfigurationManager.getConfiguration(ConfigurationManager.java:66) ~[struts2-core-2.5.22.jar:2.5.22]
    ... 54 more
Caused by: com.opensymphony.xwork2.config.ConfigurationException: Bean type class com.opensymphony.xwork2.ObjectFactory with the name struts has already been loaded by bean - vfs:/opt/CA/wildfly-15.0.1.Final/standalone/deployments/iam_im.ear/management_console.war/WEB-INF/lib/struts2-core-2.5.22.jar/struts-default.xml:78:72
    at com.opensymphony.xwork2.config.providers.XmlConfigurationProvider.register(XmlConfigurationProvider.java:260) ~[struts2-core-2.5.22.jar:2.5.22]
    at org.apache.struts2.config.StrutsXmlConfigurationProvider.register(StrutsXmlConfigurationProvider.java:98) ~[struts2-core-2.5.22.jar:2.5.22]
    at com.opensymphony.xwork2.config.impl.DefaultConfiguration.reloadContainer(DefaultConfiguration.java:167) ~[struts2-core-2.5.22.jar:2.5.22]
    at com.opensymphony.xwork2.config.ConfigurationManager.getConfiguration(ConfigurationManager.java:66) ~[struts2-core-2.5.22.jar:2.5.22]
    ... 54 more
11:44:28,023 ERROR [io.undertow.request] (default task-1) UT005023: Exception handling request to /iam/immanage/: Unable to load configuration. - bean - vfs:/opt/CA/wildfly-15.0.1.Final/standalone/deployments/iam_im.ear/management_console.war/WEB-INF/lib/struts2-core-2.5.30.jar/struts-default.xml:90:72
    at org.apache.struts2.dispatcher.Dispatcher.init(Dispatcher.java:509)
    at org.apache.struts2.dispatcher.InitOperations.initDispatcher(InitOperations.java:73)
    at org.apache.struts2.dispatcher.filter.StrutsPrepareAndExecuteFilter.init(StrutsPrepareAndExecuteFilter.java:61)
    at io.undertow.servlet.core.LifecyleInterceptorInvocation.proceed(LifecyleInterceptorInvocation.java:111)
    at org.wildfly.extension.undertow.security.RunAsLifecycleInterceptor.init(RunAsLifecycleInterceptor.java:84)
    at io.undertow.servlet.core.LifecyleInterceptorInvocation.proceed(LifecyleInterceptorInvocation.java:97)
    at io.undertow.servlet.core.ManagedFilter.createFilter(ManagedFilter.java:80)
    at io.undertow.servlet.core.ManagedFilter.forceInit(ManagedFilter.java:125)
    at io.undertow.servlet.handlers.ServletChain.forceInit(ServletChain.java:126)
    at io.undertow.servlet.handlers.ServletChain$1.handleRequest(ServletChain.java:63)
    at io.undertow.servlet.handlers.ServletDispatchingHandler.handleRequest(ServletDispatchingHandler.java:36)
    at org.wildfly.extension.undertow.security.SecurityContextAssociationHandler.handleRequest(SecurityContextAssociationHandler.java:78)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at io.undertow.servlet.handlers.security.SSLInformationAssociationHandler.handleRequest(SSLInformationAssociationHandler.java:132)
    at io.undertow.servlet.handlers.security.ServletAuthenticationCallHandler.handleRequest(ServletAuthenticationCallHandler.java:57)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at io.undertow.security.handlers.AbstractConfidentialityHandler.handleRequest(AbstractConfidentialityHandler.java:46)
    at io.undertow.servlet.handlers.security.ServletConfidentialityConstraintHandler.handleRequest(ServletConfidentialityConstraintHandler.java:64)
    at io.undertow.security.handlers.AuthenticationMechanismsHandler.handleRequest(AuthenticationMechanismsHandler.java:60)
    at io.undertow.servlet.handlers.security.CachedAuthenticatedSessionHandler.handleRequest(CachedAuthenticatedSessionHandler.java:77)
    at io.undertow.security.handlers.NotificationReceiverHandler.handleRequest(NotificationReceiverHandler.java:50)
    at io.undertow.security.handlers.AbstractSecurityContextAssociationHandler.handleRequest(AbstractSecurityContextAssociationHandler.java:43)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at org.wildfly.extension.undertow.security.jacc.JACCContextIdHandler.handleRequest(JACCContextIdHandler.java:61)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at org.wildfly.extension.undertow.deployment.GlobalRequestControllerHandler.handleRequest(GlobalRequestControllerHandler.java:68)
    at io.undertow.server.handlers.PredicateHandler.handleRequest(PredicateHandler.java:43)
    at io.undertow.servlet.handlers.ServletInitialHandler.handleFirstRequest(ServletInitialHandler.java:292)
    at io.undertow.servlet.handlers.ServletInitialHandler.access$100(ServletInitialHandler.java:81)
    at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:138)
    at io.undertow.servlet.handlers.ServletInitialHandler$2.call(ServletInitialHandler.java:135)
    at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:48)
    at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43)
    at org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105)
    at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1502)
    at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1502)
    at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1502)
    at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1502)
    at io.undertow.servlet.handlers.ServletInitialHandler.dispatchRequest(ServletInitialHandler.java:272)
    at io.undertow.servlet.handlers.ServletInitialHandler.handleRequest(ServletInitialHandler.java:197)
    at io.undertow.server.handlers.HttpContinueReadHandler.handleRequest(HttpContinueReadHandler.java:65)
    at io.undertow.server.handlers.PathHandler.handleRequest(PathHandler.java:94)
    at org.wildfly.extension.undertow.Host$OptionsHandler.handleRequest(Host.java:386)
    at io.undertow.server.handlers.HttpContinueReadHandler.handleRequest(HttpContinueReadHandler.java:65)
    at org.wildfly.extension.undertow.Host$AcmeResourceHandler.handleRequest(Host.java:405)
    at io.undertow.server.Connectors.executeRootHandler(Connectors.java:360)
    at io.undertow.server.HttpServerExchange$1.run(HttpServerExchange.java:830)
    at org.jboss.threads.ContextClassLoaderSavingRunnable.run(ContextClassLoaderSavingRunnable.java:35)
    at org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1985)
    at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.doRunTask(EnhancedQueueExecutor.java:1487)
    at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1349)
    at java.lang.Thread.run(Thread.java:750)

 

Environment

Release : 14.4

Component : CA Identity Suite (Virtual Appliance)

Cause

This issue is caused by an old jar (struts2-core-2.5.22.jar) that is present in /standalone/deployments/iam_im.ear/management_console.war/WEB-INF/lib/

We have struts2-core-2.5.30.jar with CP2.

Resolution

The issue is resolved after deleting file struts2-core-2.5.22.jar in /standalone/deployments/iam_im.ear/management_console.war/WEB-INF/lib/

If both files are present then there is this issue, leaving only a new one, all works fine.