Agent stopping/reinstalling after image deployment when agent is already on latest version

Products

• Deployment Solution

Issue/Introduction

When the Deploy Image task has 'Upgrade Symantec Management Agent to the latest version" it is noticed that the agent stops/reinstalls after boot to production even if the agent in the image is already on the latest version.

Environment

DS 8.x

Cause

In at least one instance of this issue it was discovered that the custom Deployment Job had a task to modify the Symantec Management Agent service to start automatically after the client is booted to Windows.

Resolution

Manually modifying the AeXNSClient service after boot to production is not recommended. This interferes with the expected service behavior and may cause other unexpected issues.