Unable to find a specific email ID in the Quarantine Portal

Products

• Email Security.cloud

Issue/Introduction

You are having issues finding a specific sender's or recipient's email using the search field of the quarantine portal.

 

 

 

 

Environment

Email Security.cloud

Cause

This issue may be occurring because the sender or recipient ID field was copied with extra spaces. Alternatively, your browser's cache might be causing the search to generate the same result.

Resolution

We recommend manually typing the email ID instead of copying and pasting, as this ensures no additional character formats are included. Additionally, clearing your browser's cache or using an in-private browsing mode can help resolve these issues.

 

If the issue still persists, please open a new case and reach out to Support Team.