How to get list of logged in users in Service Point

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Need to know the numbers of users logged in Service Point

Environment

Release : 17.3 and 17.4

Resolution

We do not have such option in SDM GUI or direct command to execute for a list of logged-in users in Xflow/ServicePoint.

In the table "casm_active_sessions" we have a column called "role_id" which is unique.

For Xflow, the value will be 10002 and for Service Point the value will be 10005.

Based on it, we can see number of active users for each role_id.