Provisioning Directory Installer Error- "IM Provisioning Directory DSA 'XXX-impd-YYY' is not started successfully"

Products

• CA Identity Manager
• CA Identity Suite

Issue/Introduction

Running Provisioning Directory installer on UNIX platform to upgrade from IM 14.3.x to 14.4 fails with an error such as:

ProductException: (error code = 200; message="Java error"; exception = [ProductException: (error code = -1; message="IM Provisioning Directory DSA 'XXX-impd-YYY' is not started successfully")])

Environment

All Identity Manager

Cause

The Directory DSAs (dxserver process) could not be stopped/started by the dsa user because they were already running under the root user as seen by doing a "ps -eaf | grep dxserver"

Running dxserver stop all as root user was not enough because some files under Directory installation were owned by root too.

Resolution

As root user run dxserver stop all

Fix the file permissions to be dsa:etrdir

su to dsa user and run dxserver start all

As dsa user run dxserver status to verify all DSAs are running

As root run the Provisioning Directory installer