Can I add the Resolution Description (User Description) and the ticket Summary to the Survey Message Body so that end users can easily identify their ticket context to answer to the Survey?
If you add the syntax "@{call_req_id.summary}" and @{description} to the Survey Message Body, Summary of a ticket and User Description of the Update Status Activity will be added to the Survey Sent Notification email.
The following steps are example to send out the Survey notification when a ticket is closed.