Worker, Communication Process and Client Executions status Unknown

Products

• CA Automic Workload Automation - Automation Engine
• CA Automic One Automation
• CA Automic Operations Manager

Issue/Introduction

Work processes / Communication processes / Client Executions   are showing the status of 'Unknown' when viewing from the Administration perspective. 

 

Environment

Release : 21.0.6 and later

Cause

This is due to a purposeful change in the code. 

In 12.3 up to version 21.0.5 HF4, the status of the CP and WPs (when viewed by going to the Administration perspective/ Processes and Utilization/ Right click on any CP or WP, select Monitoring / Executions) showed a status of Still Active or unknown:

This "Still Active" or "unknown" status is not a valid status for any task in Automic. 

Resolution

This is by design. In the Java UI that was deprecated as of v21, this "unknown" status was the correct status shown as a question mark only:

and this has now been corrected in the current code line or shown as status "unknown" for client executions.