Virtual Analyst customization

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Can I personalize the virtual analyst to my liking by creating a new chatbot that is always fresh and adapting it to CA SDM?

Can we use another virtual environment from RASA and integrate it or do I have to use the virtual environment from the CASM_BOT folder?

Environment

Release: 17.3 +

Cause

Resolution

Supported customization is outlined in the documentation linked below.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/ca-service-management/17-3/administering/configure-service-point/Implementing-CA-Service-Management-Virtual-Analyst-Bot/Configure-the-Virtual-Analyst-Service-Bot-in-Service-Desk-Manager/Customize-the-Virtual-Analyst-Responses.html

The Virtual Analyst included in the CA Service Management distribution DVD/ISO is the virtual environment that is certified and supported

 

Additional Information