UIM Upgrade fails: A value must be provided for environment variable 'NIM_PROBE_KEY

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

UIM upgrade fails with error below and upgrade does not complete.

Error captured in uimserver_ia_install.log 

DEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-38]  - Sending 'get_status' with sid: 2f..., timeout: 120000
[Thread-38, com.nimsoft.nimbus.NimSessionBase] The session has expired, but an error occurred when trying to login again.  Reason = Unable to login.  A value must be provided for environment variable 'NIM_PROBE_KEY'.
ERROR impl.UIMServerConfigureController:run:478 [Thread-38]  - NimException caught (12) login failed, Unable to login.  A value must be provided for environment variable 'NIM_PROBE_KEY'

Environment

Upgrade to any UIM version

Cause

UIM session to configure probes during the upgrade times out 

Resolution

1. Change the Set Login Expiration Time setting to default,  6 hours.

(Launch IM -> Click on Security pull down menu, select Set Login Expiration Time and update values)

2.  Rerun the install

Additional Information

https://techdocs.broadcom.com/content/dam/broadcom/techdocs/us/en/assets/docops/bookshelvesandpdfs/infrastructuremanager-4.07.pdf

https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MID=740592