Access error while installing Clarity on fresh install

Products

• Clarity PPM On Premise

Issue/Introduction

You are installing Clarity for the first time on a new server.  The installation eventually fails with the error below

Execute failed: java.io.IOException: Cannot run program "C:\Clarity\bin\admin.bat" (in directory "C:\Install\16.x.x\install-packages\16.x.x"):CreateProcess error=5, Access is denied

Environment

Release :All Supported Releases

Cause

This is a Windows permission error

Resolution

Check all permissions for the user running the install and discuss with the Server admins.