Failed to import LiveUpdate Administrator recovery file
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Failed to import LiveUpdate Administrator recovery file

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Article ID: 271724

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Exported LUA Config file from one LUA server and uploading as an import on a new server does not work.

Error in the LUA logs:

...
2022-10-12 11:18:13,952 [http-nio-7070-exec-3] ERROR server.DAOClientUserSettings [] - Unknown exception while saving the specified Location profile. com.symantec.lua.mdl.server.LocationProfile@xxxxx <name>
com.symantec.lua.util.exception.systemexceptions.LuaDataException: java.lang.IllegalStateException: org.hibernate.TransientObjectException: object references an unsaved transient instance - save the transient instance before flushing: com.symantec.lua.mdl.server.BaseServer
at com.symantec.lua.dao.server.DAOClientUserSettings.saveLocationProfile(Unknown Source) [classes/:?]
at jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:104) ~[?:?]
at java.lang.reflect.Method.invoke(Method.java:577) ~[?:?]
...
2022-10-12 11:18:13,974 [http-nio-7070-exec-3] ERROR importexport.UserSettingsConfigHandler [] - ****Error Importing LocationProfile: xxxxxx****
com.symantec.lua.util.exception.systemexceptions.LuaDataException: java.lang.IllegalStateException: org.hibernate.TransientObjectException: object references an unsaved transient instance - save the transient instance before flushing: com.symantec.lua.mdl.server.BaseServer
at com.symantec.lua.dao.server.DAOClientUserSettings.saveLocationProfile(Unknown Source) ~[classes/:?]
at jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:104) ~[?:?]
at java.lang.reflect.Method.invoke(Method.java:577) ~[?:?]
...
2022-10-12 11:18:14,036 [http-nio-7070-exec-3] ERROR productcatalog.DAOProductCatalog [] - Unknown exception while getAllExistingLanguages
com.symantec.lua.util.exception.systemexceptions.LuaDataException: java.lang.IllegalStateException: org.hibernate.TransientObjectException: object references an unsaved transient instance - save the transient instance before flushing: com.symantec.lua.mdl.server.BaseServer
at com.symantec.lua.dao.productcatalog.DAOProductCatalog.getAllExistingLanguages(Unknown Source) [classes/:?]
at com.symantec.lua.dao.productcatalog.DAOProductCatalog.getProductCatalogFromDB(Unknown Source) [classes/:?]
at jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:104) ~[?:?]
...
2022-10-12 11:18:14,039 [http-nio-7070-exec-3] ERROR productcatalog.DAOProductCatalog [] - Unknown exception while getProductCatalogFromDB
com.symantec.lua.util.exception.systemexceptions.LuaDataException: LuaException [UserMessage[
ERROR:EXCEPTION_FINDING_CONFIGURATION:
]
Nested Exception is:
[ java.lang.IllegalStateException ] org.hibernate.TransientObjectException: object references an unsaved transient instance - save the transient instance before flushing: com.symantec.lua.mdl.server.BaseServer
java.lang.IllegalStateException: org.hibernate.TransientObjectException: object references an unsaved transient instance - save the transient instance before flushing: com.symantec.lua.mdl.server.BaseServer
at org.hibernate.internal.ExceptionConverterImpl.convert(ExceptionConverterImpl.java:146)
at org.hibernate.internal.ExceptionConverterImpl.convert(ExceptionConverterImpl.java:157)
at org.hibernate.query.internal.AbstractProducedQuery.list(AbstractProducedQuery.java:1423)
...
2022-10-12 11:18:14,069 [http-nio-7070-exec-3] ERROR event.DAOEvent [] - Unknown exception while saving the specified Event. com.symantec.lua.mdl.event.LuaEvent@xxxxx
com.symantec.lua.util.exception.systemexceptions.LuaDataException: java.lang.IllegalStateException: org.hibernate.TransientObjectException: object references an unsaved transient instance - save the transient instance before flushing: com.symantec.lua.mdl.server.BaseServer
at com.symantec.lua.dao.event.DAOEvent.createEvent(Unknown Source) [classes/:?]
at jdk.internal.reflect.DirectMethodHandleAccessor.invoke(DirectMethodHandleAccessor.java:104) ~[?:?]
at java.lang.reflect.Method.invoke(Method.java:577) ~[?:?]
...
2022-10-12 11:18:14,069 [http-nio-7070-exec-3] ERROR importexport.DownloadDistributionScheduleConfigHandler [] - ****Error Importing LuaSchedule : <name>****
com.symantec.lua.util.exception.systemexceptions.LuaDataException: LuaException [UserMessage[
ERROR:EXCEPTION_FINDING_CONFIGURATION:
]
Nested Exception is:
[ java.lang.IllegalStateException ] org.hibernate.TransientObjectException: object references an unsaved transient instance - save the transient instance before flushing: com.symantec.lua.mdl.server.BaseServer
java.lang.IllegalStateException: org.hibernate.TransientObjectException: object references an unsaved transient instance - save the transient instance before flushing: com.symantec.lua.mdl.server.BaseServer
at org.hibernate.internal.ExceptionConverterImpl.convert(ExceptionConverterImpl.java:146)
at org.hibernate.internal.ExceptionConverterImpl.convert(ExceptionConverterImpl.java:157)
at org.hibernate.query.internal.AbstractProducedQuery.list(AbstractProducedQuery.java:1423)

Environment

Release : 2.3.10-2.3.11

Cause

This is a known issue.

Resolution

There's an issue when generating some exports, specifically with the "Client Settings" portion of the LUA config.  It is fixed in LUA 2.3.12.

In some cases, we have a workaround that may help if access to the old LUA where you generated the backup from is available.  Follow these steps before generating a new config export.

  1. Login to the LUA, click on Configure
  2. Click on Client Settings (under configure)
  3. Take notes of any Client Settings configuration on this page so they can be recreated later
  4. Delete any Client settings on this page by selecting the check box and choosing Delete
  5. Confirm deletion.

Create a new LUA export by click on the Export button, then click "Export configuration recovery file".  Import this new file into the new LUA.

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