HTTP process not coming up after CA APM install

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

We installed APM 10.7 and the performance metrics were reporting fine. But for Siteminder metrics, when we installed APM 13.2.04 , we could see http process is not coming up in the webserver.

CA APM installation went fine but http process was not coming up in the server. When we reverted the apm install, process came up fine.  PFB the error details. 

Error: 

Jul 31 00:17:23 <hostname.example.com> httpd[24487]: httpd: Syntax error on line 6 of /etc/httpd/conf/httpd.conf: Syntax error on line 11 of /etc/httpd/conf.modules.d/00-base.conf: Cannot load modules/mod_auth_digest.so into server : /etc/httpd/modules/mod_auth_digest.so: undefined symbol: apr_global_mutex_lockfileJul 31 00:17:23 <hostname.example.com> systemd[1]: httpd.service: main process exited, code=exited, status=1/FAILUREJul 31 00:17:23 <hostname.example.com> systemd[1]: Failed to start The Apache HTTP Server.

Environment

• APM: 10.7.0
• Red Hat Enterprise Linux Server release 7.9 (Maipo)

Resolution

• Install the apmsso binary with apmsso-installer-unix-13.4.3-linuxAMD64.bin.
• Download the apmsso-installer-unix-13.4.3-linuxAMD64.bin from attachmnet.