We are unable to view the attributes when we open the incident though we have added the attributes .
Please let us know how to proceed.
Release : 16.0
Missing configuration on the environment for lookup parameters
Please follow below steps on the Enforce Console
1. On the console please go to System > Incident Data > Lookup Plugins
2. From the Lookup Plugins list ensure that you have the plugin enable of type 'LDAP' and the status is set to 'ON' as per below screenshot
3. Click on the Lookup Parameters button on the Lookup screen and you will see below similar screenshot
4. Check all Parameter keys
5. Click Save
Validate the behavior as this should resolve the lookup data issue