CA APM Team Center Issues After Upgrade from 10.7 HF 84 to 10.8 SP1

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Upgraded our CA APM 10.7 HF 84 environment to 10.8 SP1. After doing so, everything is working as expected with the exception of Team Center.

Working Components:

- MOM (talking to PSQL DB)
- Collector (talking to PSQL DB)
- WebView (talking to MOM)

Note that the PSQL DB is a Microsoft Azure Single Server instance, so it's not the local PSQL install that comes with APM.

When I login to Team Center I get a vanilla page with these errors presented in the bottom right corner of the screen (presented via clicking on the error icon):

Error retrieving lazy upgrade status. Status code: undefined

Error while getting metric data. Status code or reason:

Error retrieving permissions. Status code: 503

Error retrieving settings object(s) of the type tile-order. Status code: 503

Even in DEBUG mode there are no errors in the WebView log.

I have done numerous recycles of WebView/TeamCenter and of the environment adjusting configuration though the behavior remains the same.

I do see this message on the MOM during startup:

INFO   | jvm 1    | 2023/08/03 15:16:27 | 2023-08-03 15:16:27.839 ERROR 14248 --- [WrapperSimpleAppMain] Manager.AppMap : DB version is 10.7.0.0, while your application has version 10.8. Denying to start ATC.

 

Environment

• Release: 10.8

Cause

• ERROR 14248 --- [WrapperSimpleAppMain] Manager.AppMap : DB version is 10.7.0.0, while your application has version 10.8. Denying to start ATC.

Resolution

• There are no changes to the APM DB  schema between APM 10.7 and APM 10.8, there is no need to do a database update during upgrade..
• Instead, set the 'ts_db_version' in 'ts_domains' table to 10.8.0 in the existing APM DB