After upgrading to 16.0 / 16.0 RU1 agent Some Machines Experiencing Browser Crashes When Copying to Clipboard

Products

• Data Loss Prevention Endpoint Prevent

Issue/Introduction

After upgrading to 16.0 / 16.0 RU1 agent the browser sometimes crashes when copying text to the clipboard. This issue persists with the clipboard monitoring channel disabled. 

This is a known issue as described in the 16.0 RU1 Known issues for item CRE-13816

Environment

Release : 16.0 / 16.0 RU1

Cause

This is a side effect of a known chrome bug and only happens in environments where App and browser controls are enabled.

Resolution

Disable the Stack protection using one of the following methods:

Method 1: Powershell script

On the affected endpoints, run the following commands in Windows PowerShell to disable Hardware-enforced Stack Protection for Chrome and Edge:
Set-ProcessMitigation -Name chrome.exe -Disable UserShadowStack
Set-ProcessMitigation -Name msedge.exe -Disable UserShadowStack

 

Method 2: Manual Change Using Windows UI

1. On the affected computer, open Windows Security.
2. You can search from the taskbar or double-click the shield icon in the system tray.
3. Select App & browser control.
4. In the Exploit protection section, click Exploit protection settings.
5. Select the Program settings tab.
6. Select the application.
7. Add the program with name chrome.exe
8. Edit the program settings.
9. To disable hardware-enforced stack protection, in the Hardware-enforced Stack Protection section, select Override system settings.
10. Apply the changes.