spectrumgtw probe - Maintenance alert is not closed off from UIM
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spectrumgtw probe - Maintenance alert is not closed off from UIM

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Article ID: 271145

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Why the device that is in Maintenance has an alarm that is not closed in UIM but the alert still exists in Spectrum alarm table.

Environment

  • UIM version is: 20.4.5
  • Spectrum version is: 22.2.6
  • Spectrumgtw - 20.40
  • webservices_rest on OC - 20.48

Resolution

  • If device is in maintenance mode, then all existing alarms will be marked as suppressed, but not cleared.
  • When the device moved out of maintenance mode, then all suppressed alarms will come as normal alarms after evaluation.