Software Installs on macOS are failing with return code (1) Operation not permitted
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Software Installs on macOS are failing with return code (1) Operation not permitted

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Article ID: 271094

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Updated On: 12-04-2024

Products

Client Management Suite IT Management Suite Software Management Solution

Issue/Introduction

Encountering some issues with two pieces of software from the Adobe suite (Adobe Acrobat and Adobe Premiere Pro) installing from Altiris onto macOS.  It’s a very strange issue because we can deliver about 15 other Adobe titles from Altiris without issue, just not those two. When the task is sent through Altiris a return code (1) Operation not permitted is returned. I’ve attached a log file that has the error message in it, but it doesn’t seem very informative.

Manual installs of  the software work fine.

Redownloaded the software from Adobe several times to ensure it wasn’t a corrupt installer.

All the other Adobe software customer delivers are configured and downloaded the same way from Adobe.

Tried several different credentials for the install task, Symantec management agent credentials, root, system admin, and currently logged on user - none of these made a difference.

Customer ensured the Symantec management agent has full disk access, given terminal full disk access, even disabling SIP did not make a difference

The macOS is Ventura

Is there a way to get more information about what operation Altiris is trying to do that is returning operation not permitted?

Command line is: _AC64_v23_MuNL_en_US_MACUNIVERSAL.zip' -e '_AC64_v23_MuNL\Build\_AC64_v23_MuNL_Install.pkg

Environment

Release: 8.x

Cause

Broadcom does not "support" creating custom install packages from manufacturers.  We provide tips for install, but leave it to the software manufacturer to provide support and guidance on the installation of their package. We were able to capture some information from what the customer did to make this successful install, and thought we'd share that information with others.

More progress was made when using MacOS to stage and prepare the package.  Some security issues were also found on Ventura "it seems to be part of the default security in place on macOS".

Resolution

Took the source file from Adobe and stripped it down to just the .pkg files and then wrap it into a .dmg file.