pdm_webcache not working when trying to delete a specific form from server cache

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

The pdm_webcache for the detail_pr.htmpl form is not working.

The command that we are performing is: pdm_webcache -f detail_pr.htmpl

Environment

Release : 17.3

Cause

the filename is not correct

Resolution

To remove the cache from the server side for detail_in.htmpl or detail_pr.htmpl, the cache from detail_cr.html must be deleted.

Run the following command:

pdm_webcache -f detail_cr.htmpl