No email/snmp alerts not getting sent out on jobstream alert - Error Invalid byte 1 of 1-byte UTF-8 sequence seen in jaws.log and server.log

Products

• Automation Analytics & Intelligence

Issue/Introduction

No email/snmp alerts not getting sent out on jobstream alert - Error  Invalid byte 1 of 1-byte UTF-8 sequence seen in jaws.log and server.log

Environment

Release : 6.4.6.1

Resolution

There are several methods of finding which jobstreams have the descriptions with the hidden non UTF-8 characters.

 

1. Run the query below and export the results to a .csv file

select description, annotation from JobStream

 

2. Load the csv file in a program like notepad++ or another text editor capable of displaying unicode characters like below:

† 

In Notepad++ you can try using different Encoding to see the characters, some may be visible in ANSII or UTF-8

 

3. You can also enable the AlertGenerator DEBUG logger in the AAI configuration tool.

If you search the jaws.log you may see messages like below, and just above them in the DEBUG logging it will show you the jobstream name.

Invalid byte 1 of 1-byte UTF-8 sequence.

 

4. Once you identify which jobstreams have the hidden non UTF-8 characters, please delete the jobstream descriptions, and save the change.

You can then type in a new jobstream description and save it and monitor the logs for the errors below:

Invalid byte 1 of 1-byte UTF-8 sequence.

 

5. Once you verify that you are no longer seeing the log messages, you should be able to run the Daily Batch Cycle Report and also be able to schedule it and receive the email attachments.

Additional Information

Defect DE574033 has been raised to prevent this from occurring.