UIM - Opening report produces error after upgrading to CU8
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UIM - Opening report produces error after upgrading to CU8

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Article ID: 271032

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

After upgrading to CU8, CABI reports are all generating the following error (Error UID differs for different reports)

Error Details
Error Message
There was an error on the server. Try again or contact site administrators. (Error UID:
59258e19-2773-4118-b114-cd973a4cdc16)

Environment

Release : 20.4

Resolution

Found that CABI 7.50 was still in place on the server.  After upgrading to CABI 8.01, we confirmed that the probe had fully upgraded by observing that the "Finished synchronizing users between UIM and CABI" message was written to the cabi log.  The reports were now generated as expected.