Web Console does not open. HTTP Status 404

Products

• CA Client Automation - IT Client Manager
• CA Client Automation

Issue/Introduction

When opening DSM Web Console error HTTP Status 404 is displayed.

This problem occurs after installation of a CU patch

Environment

Client Automation 14.5

Cause

The files WACconfig.properties and waclog.properties are missing in directory C:\Program Files (x86)\CA\DSM\Web Console\webapps\wac\WEB-INF\classes\com\ca\wac\config

Resolution

1- Installation of CU patch creates a directory D:\Program Files (x86)\CA\DSM\backup* with copy of files WACconfig.properties and waclog.properties

Find a backup of these 2 files.

 

2- Stop tomcat

caf stop tomcat

 

3- Copy the 2 files WACconfig.properties and waclog.properties from backup directory into C:\Program Files (x86)\CA\DSM\Web Console\webapps\wac\WEB-INF\classes\com\ca\wac\config

 

4- Start tomcat

caf start tomcat