Web Console does not open. HTTP Status 404
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Web Console does not open. HTTP Status 404

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Article ID: 270988

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation

Issue/Introduction

When opening DSM Web Console error HTTP Status 404 is displayed.

This problem occurs after installation of a CU patch

Environment

Client Automation 14.5

Cause

The files WACconfig.properties and waclog.properties are missing in directory C:\Program Files (x86)\CA\DSM\Web Console\webapps\wac\WEB-INF\classes\com\ca\wac\config

Resolution

1- Installation of CU patch creates a directory D:\Program Files (x86)\CA\DSM\backup* with copy of files WACconfig.properties and waclog.properties
Find a backup of these 2 files.
 
2- Stop tomcat
caf stop tomcat
 
3- Copy the 2 files WACconfig.properties and waclog.properties from backup directory into C:\Program Files (x86)\CA\DSM\Web Console\webapps\wac\WEB-INF\classes\com\ca\wac\config
 
4- Start tomcat
caf start tomcat